Shipping Information
At Absolème, we strive to deliver your timeless jewelry pieces with the same elegance and care that goes into creating them. Here’s what you need to know about our shipping process:
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays).
Shipping Methods & Delivery Times
- Standard Shipping (€12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Free Shipping (Orders over €50):
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
*Note: Delivery to Asia and some remote areas may not be available.
Accepted Payment Methods
We accept: Visa, MasterCard, JCB, and PayPal
Returns & Exchanges
While we hope you’ll adore your Absolème jewelry, we understand that sometimes a return or exchange may be necessary. Our policy is designed to be as refined as our creations.
Return Eligibility
You have 15 days from receiving your order to initiate a return or exchange. To be eligible:
- Items must be in original condition: unworn, undamaged, with all tags attached
- Original packaging must be intact
- Proof of purchase must be provided
Non-Returnable Items
For hygiene reasons and in compliance with regulations, the following items cannot be returned or exchanged once opened:
- Boucles d’oreilles (earrings)
- Mini créoles vendues à l’unité (single mini hoop earrings)
Return/Exchange Process
Step 1: Initiate Your Request
Contact us at [email protected] with the following information:
- Subject: Return/Exchange Request – [Order Number]
- Your full name
- Order number
- Item(s) to return/exchange
- Reason for return/exchange
- Your preference: refund or exchange (specify desired item if exchanging)
- Complete return address
Step 2: Prepare Your Package
Once approved:
- Carefully repackage the item in its original packaging
- Include all accessories, certificates, and documentation
- Add a copy of your invoice or order confirmation
- Securely seal the package
Step 3: Ship Your Return
We recommend using a tracked and insured shipping service. Return shipping costs are your responsibility unless the return is due to our error or a defective item.
Ship to:
Absolème – Returns Department50 Avenue de la République
Nice, FR 27005
Refunds
Once we receive and inspect your return:
- Refunds will be processed within 5-10 business days
- The amount will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
- Original shipping costs are non-refundable unless the return is due to our error
Exchanges
- We’ll ship the new item once we receive and inspect the returned item
- If the new item has a different price, we’ll adjust the amount via refund or additional payment
- We’ll cover shipping costs for the replacement item
Defective Items or Our Errors
If you receive a defective or incorrect item:
- Contact us immediately at [email protected]
- We’ll cover all return and replacement shipping costs
- A full refund or exchange will be offered based on your preference
Questions?
Our customer service team is available to answer any questions about shipping, returns, or exchanges. Contact us at [email protected] and we’ll respond within 24 business hours.
Absolème reserves the right to refuse any return that doesn’t meet the above conditions. This policy is subject to change without notice.